Frequently Asked Questions
Everything you need to know about shopping with The Hay Experts
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping takes 3-5 business days, while express options are available at checkout for faster delivery.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are free from makeup marks or scents to qualify for a full refund.
How do I determine the right size for me?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by destination and are calculated at the final stage of checkout.