Returns & Exchanges
At The Hay Experts, we want you to be completely satisfied with your purchase. If your new fashion find isn't quite right, you can return or exchange any unworn items with tags attached within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.
Attach the Label
Print the prepaid shipping label provided by our portal and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to any authorized courier drop-off point and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing